Service Advisory: INC29587371: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3]

Update timeline

1. identified May 08, 2026, 03:32 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: SATURDAY 09MAY2026 11:00 EDT (SATURDAY 09MAY2026 15:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 19:00 EDT (SATURDAY 09MAY2026 23:00 UTC) Reference #: CC61259924 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified May 15, 2026, 02:33 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified May 15, 2026, 02:33 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 17MAY2026 03:00 EDT (SUNDAY 17MAY2026 07:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Reference #: CC61456647 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified May 25, 2026, 10:31 PM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

5. identified May 26, 2026, 04:39 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: TUESDAY 26MAY2026 12:05 EDT (TUESDAY 26MAY2026 16:05 UTC) Reference #: INC29579172 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

6. identified May 26, 2026, 04:39 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Date/Time: TUESDAY 26MAY2026 12:05 EDT (TUESDAY 26MAY2026 16:05 UTC) Reference #: INC29579172 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

7. identified May 26, 2026, 04:39 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - Slough, UK [LD4] are impacted by this event. Location: Frankfurt, Germany [FR2] - Slough, UK [LD4] Date/Time: TUESDAY 26MAY2026 12:05 EDT (TUESDAY 26MAY2026 16:05 UTC) Reference #: INC29579172 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

8. identified May 27, 2026, 02:58 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 26MAY2026 14:00 EDT (TUESDAY 26MAY2026 18:00 UTC) Reference #: INC29587371 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

9. identified May 27, 2026, 02:58 AM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.