Intercontinental Exchange incident

Service Advisory: INC29502341: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on May 24, 2026 affecting Wireless: Americas (Inter-State), lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2026, 10:10 AM UTC
Resolved
May 24, 2026, 05:10 PM UTC
Duration
6h 59m
Detected by Pingoru
May 24, 2026, 10:10 AM UTC

Affected components

Wireless: Americas (Inter-State)

Update timeline

  1. identified May 21, 2026, 04:51 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time: THURSDAY 21MAY2026 17:00 EDT (THURSDAY 21MAY2026 21:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 21:00 EDT (FRIDAY 22MAY2026 01:00 UTC) Reference #: CC61662849 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 21, 2026, 07:41 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: THURSDAY 21MAY2026 17:00 EDT (THURSDAY 21MAY2026 21:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 20:00 EDT (FRIDAY 22MAY2026 00:00 UTC) Reference #: CC61664113 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 21, 2026, 07:41 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: THURSDAY 21MAY2026 17:00 EDT (THURSDAY 21MAY2026 21:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 20:00 EDT (FRIDAY 22MAY2026 00:00 UTC) Reference #: CC61664113 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 22, 2026, 06:57 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:FRIDAY 22MAY2026 12:00 EDT (FRIDAY 22MAY2026 16:00 UTC) Window End Date/Time:SUNDAY 24MAY2026 12:00 EDT (SUNDAY 24MAY2026 16:00 UTC) Reference #:CC61634186 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified May 22, 2026, 07:36 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] are impacted by this event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Date/Time: FRIDAY 22MAY2026 14:46 EDT (FRIDAY 22MAY2026 18:46 UTC) Reference #: INC29481558 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified May 22, 2026, 07:36 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified May 22, 2026, 07:36 PM UTC

    UPDATE: Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  8. identified May 23, 2026, 06:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified May 23, 2026, 06:22 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified May 24, 2026, 10:10 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.