Intercontinental Exchange incident

Performance Degradation: Data and Document Automation (DDA)

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on May 14, 2026 affecting Data and Document Automation (formerly AIQ), lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 09:20 PM UTC
Resolved
May 15, 2026, 01:58 AM UTC
Duration
4h 38m
Detected by Pingoru
May 14, 2026, 09:20 PM UTC

Affected components

Data and Document Automation (formerly AIQ)

Update timeline

  1. identified May 14, 2026, 09:20 PM UTC

    Data and Document Automation (DDA) is currently experiencing performance issues. Users may notice slower response times. Our team is working to restore normal service levels.

  2. identified May 14, 2026, 09:20 PM UTC

    Data and Document Automation (DDA) is currently experiencing latency issues with Extraction. Users may notice delays with extraction. Our team is working to restore normal service levels.