Intercontinental Exchange incident
Service Advisory: INC28951421: Service Impact: B side services: Singapore, SG [SGX] <-> Slough, UK [LD4]
Intercontinental Exchange is currently experiencing a major incident affecting Low Latency: APAC, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 12, 2026, 03:58 AM UTC
Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Taipei, Taiwan [TW2] will be impacted for the duration of this maintenance event. Services Not Impacted: A side services traversing Taipei, Taiwan [TW2] will not be impacted for the duration of this maintenance event. Location: Taipei, Taiwan [TW2] Window Start Date/Time: SATURDAY 30MAY2026 08:05 EDT (SATURDAY 30MAY2026 12:05 UTC) Window End Date/Time: SATURDAY 30MAY2026 11:59 EDT (SATURDAY 30MAY2026 15:59 UTC) Reference #: CHG1416131 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 12, 2026, 10:33 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SUNDAY 17MAY2026 10:00 EDT (SUNDAY 17MAY2026 14:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 20:00 EDT (MONDAY 18MAY2026 00:00 UTC) Reference #: CC61325178 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 12, 2026, 10:54 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SUNDAY 17MAY2026 22:00 EDT (MONDAY 18MAY2026 02:00 UTC) Window End Date/Time: MONDAY 18MAY2026 07:00 EDT (MONDAY 18MAY2026 11:00 UTC) Reference #: CC61365481 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 12, 2026, 11:25 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are not impacted by this event. Location: Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] Window Start Date/Time: SUNDAY 17MAY2026 12:00 EDT (SUNDAY 17MAY2026 16:00 UTC) Window End Date/Time: MONDAY 18MAY2026 20:00 EDT (TUESDAY 19MAY2026 00:00 UTC) Reference #: CC61158020 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 12, 2026, 03:15 PM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Date/Time: TUESDAY 12MAY2026 10:50 EDT (TUESDAY 12MAY2026 14:50 UTC) Reference #: INC28951421 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions