Service Advisory: INC28872627: Service Impact: B side services: Kuala Lumpur, Malaysia [AIM]

Update timeline

1. identified May 08, 2026, 10:16 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Tokyo, Japan [CC1] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Tokyo, Japan [CC1] - Singapore, SG [SG2] are not impacted by this event. Location: Tokyo, Japan [CC1] - Singapore, SG [SG2] Window Start Date/Time: MONDAY 18MAY2026 12:00 EDT (MONDAY 18MAY2026 16:00 UTC) Window End Date/Time: MONDAY 18MAY2026 15:00 EDT (MONDAY 18MAY2026 19:00 UTC) Reference #: CC61158133 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified May 08, 2026, 02:02 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Sydney, Australia [ALC] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Sydney, Australia [ALC] - Singapore, SG [SG2] are not impacted by this event. Location: Sydney, Australia [ALC] - Singapore, SG [SG2] Window Start Date/Time: SATURDAY 09MAY2026 17:30 EDT (SATURDAY 09MAY2026 21:30 UTC) Window End Date/Time: SUNDAY 10MAY2026 00:30 EDT (SUNDAY 10MAY2026 04:30 UTC) Reference #: CC61251102 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified May 09, 2026, 06:25 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side managed hosting services traversing Hong Kong [HK1] - Beijing, China [BJ3] are impacted by this event. Location: Hong Kong [HK1] - Beijing, China [BJ3] Window Start Date/Time: SATURDAY 09MAY2026 02:30 EDT (SATURDAY 09MAY2026 06:30 UTC) Window End Date/Time: SATURDAY 09MAY2026 11:30 EDT (SATURDAY 09MAY2026 15:30 UTC) Reference #: CHG1419213 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified May 11, 2026, 04:06 AM UTC

   Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Cloud Connect services traversing Tokyo, Japan [CC1] will be impacted for the duration of this maintenance event. Location:Tokyo, Japan [CC1] Window Start Date/Time:SATURDAY 30MAY2026 04:05 EDT (SATURDAY 30MAY2026 08:05 UTC) Window End Date/Time:SATURDAY 30MAY2026 07:59 EDT (SATURDAY 30MAY2026 11:59 UTC) Reference #:CHG1419328 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

5. identified May 11, 2026, 08:47 AM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Kuala Lumpur, Malaysia [AIM] are impacted by this event. Services Not Impacted: A side services traversing Kuala Lumpur, Malaysia [AIM] are not impacted by this event. Location: Kuala Lumpur, Malaysia [AIM] Date/Time: MONDAY 11MAY2026 03:50 EDT (MONDAY 11MAY2026 07:50 UTC) Reference #: INC28872627 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions