Intercontinental Exchange incident
INC28850145 Service Advisory: INC28850145: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3]
Intercontinental Exchange experienced a major incident on May 9, 2026 affecting Wireless: EMEA, lasting 9h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 02:07 PM UTC
Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 09MAY2026 03:00 EDT (SATURDAY 09MAY2026 07:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 13:00 EDT (SATURDAY 09MAY2026 17:00 UTC) Reference #: CC61260046 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 08, 2026, 02:07 PM UTC
Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 09MAY2026 03:00 EDT (SATURDAY 09MAY2026 07:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 13:00 EDT (SATURDAY 09MAY2026 17:00 UTC) Reference #: CC61260046 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 08, 2026, 03:32 PM UTC
Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: SATURDAY 09MAY2026 11:00 EDT (SATURDAY 09MAY2026 15:00 UTC) Window End Date/Time: SATURDAY 09MAY2026 19:00 EDT (SATURDAY 09MAY2026 23:00 UTC) Reference #: CC61259924 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 09, 2026, 10:22 AM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified May 09, 2026, 10:22 AM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.