Intercontinental Exchange incident
Service Advisory: INC28790604: Service Impact: Wireless Down: Slough, UK [LD4] <-> Basildon, UK [BAS]
Intercontinental Exchange experienced a major incident on May 8, 2026 affecting Wireless: EMEA, lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2026, 03:37 PM UTC
ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - Slough, UK [LD4] are impacted by this event. Location: Bergamo, Italy [IT3] - Slough, UK [LD4] Date/Time: TUESDAY 05MAY2026 11:04 EDT (TUESDAY 05MAY2026 15:04 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 05, 2026, 03:38 PM UTC
ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: TUESDAY 05MAY2026 17:31 EDT (TUESDAY 05MAY2026 21:31 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 07, 2026, 02:41 PM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified May 07, 2026, 02:41 PM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified May 08, 2026, 04:27 AM UTC
ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Slough, UK [LD4] - Basildon, UK [BAS] are impacted by this event. Location: Slough, UK [LD4] - Basildon, UK [BAS] Date/Time: THURSDAY 07MAY2026 23:15 EDT (FRIDAY 08MAY2026 03:15 UTC) Reference #: INC28790604 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions