Service Advisory: INC28780139: Service Impact: B side services: Kuala Lumpur, Malaysia [AIM]

Update timeline

1. identified May 06, 2026, 03:50 AM UTC

   Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Hong Kong [HKX] will be impacted for the duration of this maintenance event. Location:Hong Kong [HKX] Window Start Date/Time:FRIDAY 29MAY2026 21:05 EDT (SATURDAY 30MAY2026 01:05 UTC) Window End Date/Time:FRIDAY 29MAY2026 23:59 EDT (SATURDAY 30MAY2026 03:59 UTC) Reference #:CHG1416101 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

2. identified May 06, 2026, 08:08 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Taipei, Taiwan [TW1] - Hong Kong [CS2] are impacted by this event. Services Not Impacted: B side services traversing Taipei, Taiwan [TW1] - Hong Kong [CS2] are not impacted by this event. Location: Taipei, Taiwan [TW1] - Hong Kong [CS2] Window Start Date/Time: THURSDAY 07MAY2026 05:00 EDT (THURSDAY 07MAY2026 09:00 UTC) Window End Date/Time: THURSDAY 07MAY2026 09:00 EDT (THURSDAY 07MAY2026 13:00 UTC) Reference #: CC61158525 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified May 06, 2026, 11:36 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Sydney, Australia [ALC] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Sydney, Australia [ALC] - Singapore, SG [SG2] are not impacted by this event. Location: Sydney, Australia [ALC] - Singapore, SG [SG2] Window Start Date/Time: WEDNESDAY 06MAY2026 18:00 EDT (WEDNESDAY 06MAY2026 22:00 UTC) Window End Date/Time: THURSDAY 07MAY2026 02:00 EDT (THURSDAY 07MAY2026 06:00 UTC) Reference #: CC61202021 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified May 07, 2026, 05:36 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: FRIDAY 08MAY2026 21:00 EDT (SATURDAY 09MAY2026 01:00 UTC) Window End Date/Time: FRIDAY 08MAY2026 23:59 EDT (SATURDAY 09MAY2026 03:59 UTC) Reference #: CC61078230 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified May 07, 2026, 11:48 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Kuala Lumpur, Malaysia [AIM] are impacted by this event. Services Not Impacted: A side services traversing Kuala Lumpur, Malaysia [AIM] are not impacted by this event. Location: Kuala Lumpur, Malaysia [AIM] Date/Time: THURSDAY 07MAY2026 17:37 EDT (THURSDAY 07MAY2026 21:37 UTC) Reference #: INC28780139 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions