Service Advisory: INC28657972: Service Impact: Wireless Degradation: Bergamo, Italy [IT3] <-> London, UK [THL]

Update timeline

1. identified May 01, 2026, 03:00 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 02MAY2026 07:00 EDT (SATURDAY 02MAY2026 11:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 12:00 EDT (SATURDAY 02MAY2026 16:00 UTC) Reference #: CC61081455 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified May 05, 2026, 03:37 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - Slough, UK [LD4] are impacted by this event. Location: Bergamo, Italy [IT3] - Slough, UK [LD4] Date/Time: TUESDAY 05MAY2026 11:04 EDT (TUESDAY 05MAY2026 15:04 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified May 05, 2026, 03:38 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: TUESDAY 05MAY2026 17:31 EDT (TUESDAY 05MAY2026 21:31 UTC) Reference #: INC28624079 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified May 06, 2026, 01:43 AM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

5. identified May 06, 2026, 01:43 AM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.