Intercom incident
[AU Hosting] Fin intermittent failures responding to first conversation messages
Intercom experienced a minor incident on September 4, 2026 affecting Fin AI Agent, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 03:16 PM UTC
Status: Investigating We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Fin AI Agent (Degraded performance)
- monitoring Sep 04, 2026, 03:47 PM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Fin AI Agent (Degraded performance)
- resolved Sep 04, 2026, 03:55 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Fin AI Agent (Operational)