Intercom incident

[EU Hosting] Customer contact details showing up as "Redacted" in the Intercom Inbox

Minor Resolved View vendor source →

Intercom experienced a minor incident on October 14, 2026 affecting Inbox, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 05:43 PM UTC
Resolved
Oct 14, 2026, 05:55 PM UTC
Duration
12m
Detected by Pingoru
Oct 14, 2026, 05:43 PM UTC

Affected components

Inbox

Update timeline

  1. investigating Oct 14, 2026, 05:43 PM UTC

    Status: Investigating We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk. Affected components Inbox (Degraded performance)

  2. resolved Oct 14, 2026, 05:55 PM UTC

    Status: Resolved Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption. Affected components Inbox (Operational)