Intercom experienced a minor incident on August 19, 2026 affecting Apps and Integrations, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 11:12 PM UTC
Status: Investigating We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Apps and Integrations (Partial outage)
- monitoring Aug 19, 2026, 11:40 PM UTC
Status: Monitoring We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery. Affected components Apps and Integrations (Partial outage)
- resolved Aug 19, 2026, 11:45 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour. Affected components Apps and Integrations (Operational)