Intercom experienced a minor incident on July 15, 2026 affecting Fin AI Agent, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Fin AI Agent
Update timeline
- identified Jul 15, 2026, 03:21 PM UTC
Status: Identified We're investigating Fin being slower than usual to answer questions, in the USA hosting region. Affected components Fin AI Agent (Degraded performance)
- resolved Jul 15, 2026, 03:45 PM UTC
Status: Resolved Fin is back to normal. Between 14:45 - 15:30 UTC, Fin was slower than usual in the US hosting region. Affected components Fin AI Agent (Operational)