Intercom incident
[US Hosting] Inbox experience degraded performance
Intercom experienced a minor incident on August 3, 2026 affecting Inbox, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 02:22 PM UTC
Status: Investigating We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Inbox (Degraded performance)
- investigating Aug 03, 2026, 03:17 PM UTC
Status: Investigating We believe we have identified the root cause and are currently working through mitigation steps. Please be assured that we are still working to mitigate this issue and will update here as soon as we have more information. Affected components Inbox (Degraded performance)
- monitoring Aug 03, 2026, 04:18 PM UTC
Status: Monitoring We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery. Affected components Inbox (Degraded performance)
- resolved Aug 03, 2026, 08:03 PM UTC
Status: Resolved Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Inbox (Operational)