Intercom incident

[US Hosting] Fin not answering in the USA region

Minor Resolved View vendor source →

Intercom experienced a minor incident on August 26, 2026 affecting Fin AI Agent, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 02:26 PM UTC
Resolved
Aug 26, 2026, 02:49 PM UTC
Duration
22m
Detected by Pingoru
Aug 26, 2026, 02:26 PM UTC

Affected components

Fin AI Agent

Update timeline

  1. investigating Aug 26, 2026, 02:26 PM UTC

    Status: Investigating We're investigating Fin not answering conversations in the USA hosting region. Affected components Fin AI Agent (Partial outage)

  2. identified Aug 26, 2026, 02:39 PM UTC

    Status: Identified We're seeing partial recovery for Fin answering questions. Affected components Fin AI Agent (Partial outage)

  3. resolved Aug 26, 2026, 02:49 PM UTC

    Status: Resolved Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document. Affected components Fin AI Agent (Operational)