Intellistack incident

Documents - Charts generation service outage

Intellistack experienced a major incident on February 20, 2025 affecting API & Document Generation, lasting 35m. The incident has been resolved; the full update timeline is below.

Started: Feb 20, 2025, 09:06 PM UTC
Resolved: Feb 20, 2025, 09:41 PM UTC
Duration: 35m
Detected by Pingoru: Feb 20, 2025, 09:06 PM UTC

Affected components

API & Document Generation

Update timeline

investigating Feb 20, 2025, 09:06 PM UTC

We are currently experiencing an interruption in our chart generation module, which is affecting the addition of charts to documents processed by Formstack Documents. This issue is linked to recent updates from one of our third-party vendors. Our team is actively working on a solution, and we appreciate your patience as we resolve the matter.
resolved Feb 20, 2025, 09:41 PM UTC

This incident has been resolved.