Intellistack experienced a critical incident on February 17, 2025 affecting Main Application, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2025, 08:32 PM UTC
502 Bad Gateway is an error for all users logging in to the Forms Admin app.
- identified Feb 17, 2025, 08:34 PM UTC
The issue has been identified and appear to be resolved.
- monitoring Feb 17, 2025, 08:58 PM UTC
The engineers have identified the issue and resolved it. The database and web application traffic has been restored and all functions are back to normal. Most live forms were not affected, so consumers filling out forms and creating submissions were not interrupted. The Admin app was slowed down or non-functional for about 10-12 minutes from about 3:25 pm Eastern to 3:26 pm.
- monitoring Feb 17, 2025, 09:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 17, 2025, 09:40 PM UTC
Engineers have monitored performance for the last hour and waving the green flag.