Jobs With Delayed Updates
Timeline · 2 updates
- investigating Jul 28, 2026, 03:26 PM UTC
We are currently investigating this issue
- resolved Jul 28, 2026, 03:37 PM UTC
The incident has been resolved.
Integrate.io Outage History
Integrate.io is up right nowIntegrate.io had 29 outages in the last 2 years totaling 1596h 57m of downtime — averaging 1.2 incidents per month.
There were 29 Integrate.io outages since August 14, 2024 totaling 1596h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Clusters Stuck on Creating, Jobs Not Running
Timeline · 3 updates
- investigating Jun 25, 2026, 08:25 PM UTC
We are currently investigating the issue.
- identified Jun 25, 2026, 10:38 PM UTC
The issue has been identified and it's due to our upstream provider and the affected scope is for newly created clusters. New cluster creation and job runs should now be working. We are working on unblocking clusters that are stuck on Creating.
- resolved Jun 26, 2026, 12:10 AM UTC
The incident has been resolved.
Salesforce related jobs are failing with "system down" error
Affected: Salesforce Destination
Timeline · 2 updates
- investigating May 21, 2026, 10:27 PM UTC
Issue - There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. Please refer to more on Salesforce status - https://status.salesforce.com/incidents/20004038 Affected integrate.io jobs having the Salesforce connectors (Source/destination) are failing with an error message : Error Occurred While Authenticating: { "error" : "system_down", "error_description" : "system may be currently unavailable" }
- resolved May 22, 2026, 05:09 AM UTC
Please be advised that the Salesforce incident has been fully resolved. You can view the official status update here: https://status.salesforce.com/incidents/20004038 We kindly ask that you check your jobs utilizing Salesforce connectors; all integrations should now be fully functional. Should you have any further questions or continue to experience issues, please do not hesitate to reach out to us at [email protected]
Job Failures on Postgres Destination
Timeline · 3 updates
Job Failures Related to Google-Related Services (Ads, Analytics, Sheets, Drive)
Timeline · 2 updates
- monitoring Apr 02, 2026, 01:53 PM UTC
We've updated the credentials for our Google integration as part of a security rotation. If you have a Google Ads, Google Analytics, Google Sheets or Google Drive connection, you may need to reconnect it: - Go to your Connections page - Open the affected connection - Click Reconnect and follow the Google authorization prompt If you have any trouble, our support team is here to help.
- resolved Apr 02, 2026, 05:18 PM UTC
This incident has been resolved. If you encounter any issues related to Google Ads, GA analytics, or Google Sheets/Drive, please follow the steps suggested in this incident.
Job Failures Related to Snowflake Connections
Timeline · 3 updates
- investigating Apr 02, 2026, 11:50 AM UTC
We are currently investigating this issue
- identified Apr 02, 2026, 12:29 PM UTC
The issue has been identified and a fix has been implemented. Please rerun the jobs on a newly created cluster.
- resolved Apr 02, 2026, 01:45 PM UTC
The incident has been resolved.
Intermittent DNS Failures
Timeline · 3 updates
- identified Feb 10, 2026, 05:24 PM UTC
The issue has been identified with our upstream provider and a fix is being implemented.
- monitoring Feb 10, 2026, 07:08 PM UTC
A fix has been implemented by our upstream provider and services are starting to recover. We are monitoring the results.
- resolved Feb 17, 2026, 03:39 AM UTC
The incident has been resolved.
BigQuery V1 Job Failures
Timeline · 3 updates
- identified Feb 09, 2026, 04:18 PM UTC
We have identified an issue causing job failures with the BigQuery V1 connector. This was introduced by a recent library upgrade that resulted in a regression affecting the connector. We are actively working on a fix. In the meantime, customers may migrate to the BigQuery V2 connector by following our documentation or by reaching out to our support team for assistance. We apologize for the inconvenience and appreciate your patience.
- monitoring Feb 17, 2026, 03:48 AM UTC
A fix has been implemented, and we are actively monitoring the results to ensure stability. Please proceed with running the jobs on a newly created cluster. This issue impacts packages that include the ExecuteSQL component and BigQuery V1. We apologize for the inconvenience and appreciate your patience.
- resolved Apr 02, 2026, 11:50 AM UTC
This incident has been resolved.
Some Clusters Stuck on Creating and Dashboard Inaccessible
Timeline · 5 updates
- investigating Jan 19, 2026, 12:45 AM UTC
We are currently investigating the issue.
- investigating Jan 19, 2026, 04:05 AM UTC
The issue has been identified with the upstream provided and we are continuing to work with them to fix.
- identified Jan 19, 2026, 10:03 AM UTC
We’re seeing an improvement in our applications and currently working on restoring processing engine workloads.
- identified Jan 19, 2026, 10:22 AM UTC
We are continuing to recover the processing engine workloads and jobs should now be working moving forward.
- resolved Jan 19, 2026, 04:12 PM UTC
The incident has been resolved. We will be writing a post-mortem report soon.
Partial Job Executions Failure
Timeline · 1 update
- resolved Nov 25, 2025, 03:15 AM UTC
Jobs are partially failed to be executed on the clusters due to an issue from our upstream providers. The issue was resolved at Nov 21, 07:30 UTC.
Due to AWS's incident some components are still impacted
Affected: Live ChatAWS - US East (N. Virginia)
Timeline · 2 updates
- monitoring Oct 20, 2025, 11:47 AM UTC
Due to AWS's incident the following components are still impacted, SFTP To Go's audit logs and Cron To Go's processing engine For more details please see below AWS status- https://health.aws.amazon.com/health/status
- resolved Oct 22, 2025, 03:00 AM UTC
This incident has been resolved.
Clusters Taking Longer Time to Provision and Terminate
Timeline · 3 updates
- investigating Aug 14, 2025, 08:12 AM UTC
We are currently investigating this issue.
- monitoring Aug 14, 2025, 09:23 AM UTC
A fix has been implemented and we are monitoring the results. Job workloads aren't affected and should still run as normal.
- resolved Aug 14, 2025, 09:52 AM UTC
The incident has been resolved.
Clusters Stuck on Creating
Timeline · 3 updates
- investigating Jul 04, 2025, 10:32 PM UTC
We are currently investigating the issue.
- monitoring Jul 04, 2025, 10:40 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the inconvenience caused.
- resolved Jul 05, 2025, 02:31 AM UTC
The incident has been resolved.
Reverse SSH connectivity issue
Affected: AWS - US East (N. Virginia)
Timeline · 4 updates
- investigating Jun 19, 2025, 08:41 PM UTC
Hi All, We are experiencing an issue with our Reverse SSH connections, and the jobs are failing. Action: Investigating the issue
- identified Jun 19, 2025, 08:51 PM UTC
The issue has been identified, and please find the fix below to resolve the connectivity issue. Please delete/refresh the entry on your known_hosts file. You can do either of the following: Delete the specific line on ~/.ssh/known_hosts file which contains virginia-tunnel.xplenty.com. Make sure to save. Execute ssh-keygen -R "[virginia-tunnel.xplenty.com]:50683" on the tunnel instance
- monitoring Jun 19, 2025, 09:47 PM UTC
RCA: It looks like an issue one of our upstream providers. Follow the steps shared to resolve the issue. Detailed RCA will be shared soon.
- resolved Jun 19, 2025, 10:30 PM UTC
RCA: Initial findings: There seems to have been an issue with our upstream provider, which we're working with them to identify why. The above solution resolves the issue.
Intermittent Dashboard Errors
Timeline · 3 updates
- investigating May 28, 2025, 06:03 PM UTC
We are currently investigating the issue which is causing the dashboard to return intermittent errors.
- monitoring May 28, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the result. We apologize for the inconvenience caused here.
- resolved May 28, 2025, 07:50 PM UTC
The incident has been resolved. We apologize for the inconvenience caused.
Jobs Stuck on Pending
Timeline · 3 updates
- investigating May 05, 2025, 01:26 AM UTC
We are currently investigating an issue which caused jobs to be stuck on pending.
- monitoring May 05, 2025, 01:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2025, 01:34 AM UTC
The incident has been resolved.
Issues retrieving data from Bing Ads
Timeline · 3 updates
- investigating Apr 22, 2025, 12:41 PM UTC
Customers may experience issues with jobs that read data from Bing Ads. Our engineers are investigating the issues.
- monitoring Apr 25, 2025, 04:58 PM UTC
A fix has been implemented. Please reconnect your Bing Ads connection and rerun the jobs on a newly provisioned cluster.
- resolved Apr 26, 2025, 11:06 AM UTC
The incident has been resolved.
Some Clusters Stuck on Creating
Timeline · 3 updates
- identified Mar 18, 2025, 03:46 AM UTC
We are seeing some clusters stuck on Creating on the Virginia region and have identified that it's due to an issue with our upstream provider. Will provide updates as soon as we have it.
- monitoring Mar 18, 2025, 06:21 AM UTC
Clusters are now being created. We are continuing to monitor the issue.
- resolved Mar 18, 2025, 07:26 AM UTC
The incident has been resolved.
Job Notification Issue Causing Job Failures
Timeline · 1 update
- resolved Feb 24, 2025, 08:13 PM UTC
From Feb 24th, 14:30 UTC to 19:41 UTC, an issue with our job notification service caused jobs to skip the Running state and display a blank runtime. While Dataflow packages may have run normally (pending further confirmation), Workflows were affected, leading to job failures. The issue has now been resolved. If needed, please rerun the jobs or use "Run One-Off" on the schedule page. A post-mortem will be released soon. We sincerely apologize for the inconvenience.
Job Failures on File Storage Destination
Timeline · 1 update
- resolved Jan 15, 2025, 01:07 PM UTC
From 10:25 UTC to 13:00 UTC, job failures occurred in packages using the file storage destination component due to a faulty deployment. The issue has been resolved. We apologize for any inconvenience this may have caused.
Dashboard Loading Issue
Affected: dashboard.xplenty.com
Timeline · 2 updates
- investigating Dec 20, 2024, 07:40 PM UTC
We are aware of an intermittent issue affecting the dashboard. If you encounter this problem, please try refreshing the page. Our development team is actively investigating the root cause and will implement a fix as soon as possible. We apologize for the inconvenience and appreciate your patience.
- resolved Dec 21, 2024, 12:45 AM UTC
This incident has been resolved.
API down due to an emergency maintenance of our upstream provider
Affected: API
Timeline · 2 updates
- investigating Dec 20, 2024, 09:20 AM UTC
Our API is currently down due to an emergency maintenance of our upstream provider. We will update shortly
- resolved Dec 20, 2024, 09:32 AM UTC
This incident has been resolved.
Oregon SSH server down and experiencing job failures
Timeline · 1 update
- resolved Dec 12, 2024, 09:44 PM UTC
There was an issue with our SSH server in the Oregon region, and the dev team applied the fix as of 21:40 UTC
Dashboard and API Issues
Timeline · 2 updates
- investigating Nov 25, 2024, 02:12 PM UTC
We are currently investigating this issue.
- resolved Nov 25, 2024, 02:48 PM UTC
The issue was due to our upstream provider. The incident has been resolved.
Clusters Stuck on Creating State
Timeline · 1 update
- resolved Nov 12, 2024, 04:05 PM UTC
On Nov 12 at 12:30 UTC until 14:00 UTC, we have detected an issue on our cluster provisioning which caused clusters to be stuck on creating due to a bad deployment. This should not affect any scheduled jobs but may have caused delayed start time of the said jobs. This issue has now been resolved and we apologize for the inconvenience caused.