Intapp incident

Intapp Dealcloud Degradation of Service EU\US\AP\CA\AE

Minor Resolved View vendor source →

Intapp experienced a minor incident on October 9, 2025 affecting DealCloud AE - Preview Sandbox and DealCloud PS CA1 and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:56 AM UTC
Resolved
Oct 09, 2025, 01:03 PM UTC
Duration
3h 6m
Detected by Pingoru
Oct 09, 2025, 09:56 AM UTC

Affected components

DealCloud AE - Preview SandboxDealCloud PS CA1DealCloud PS CA - Preview SandboxDealCloud PS AP1DealCloud PS AP - Preview SandboxDealCloud AE1DealCloud PS EU1DealCloud PS EU - Preview SandboxDealCloud PS US1DealCloud PS US - Preview Sandbox

Update timeline

  1. investigating Oct 09, 2025, 09:56 AM UTC

    We are currently experiencing a service degradation affecting our Dealcloud solution in Production and Sandbox environments in the EU\US\AP\CA\AE region. Our team is actively investigating the cause, and we will provide updates as more information becomes available. We are currently aware of an application gateway/provider issue which is intermittently affecting the loading of the Dealcloud pages.

  2. identified Oct 09, 2025, 10:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 09, 2025, 10:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 01:03 PM UTC

    The issue has been resolved. All services are operating as normal.