Intapp experienced a minor incident on November 26, 2025 affecting DealCloud PS CA1 and DealCloud PS AP1 and 1 more component, lasting 4h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2025, 11:45 AM UTC
We are currently investigating an issue impacting a subset of customers across all regions, where some users are unable to obtain access tokens required for integration runs using the TIME-to-CDS-connector. The issue began around 12:00pm UTC on 25 November 2025. Our engineering team has identified the root cause and is actively working to resolve the problem. We will provide updates as more information becomes available.
- identified Nov 26, 2025, 12:04 PM UTC
Our team is currently working on the necessary remediation steps. While the process may take some time to complete, we’ll continue to share updates throughout the day to keep you informed.
- identified Nov 26, 2025, 02:03 PM UTC
Our team is continuing to work on the fix, and we appreciate your patience as we move this forward.
- identified Nov 26, 2025, 02:50 PM UTC
Our team is continuing to work on the fix, and we appreciate your patience as we make progress. The issue affecting the EU region has now been resolved.
- identified Nov 26, 2025, 04:02 PM UTC
Our team is continuing to work on the fix, and we appreciate your patience as we make progress. The issue affecting the US region has now been resolved.
- resolved Nov 26, 2025, 04:34 PM UTC
The issue has been resolved. All services are operating as normal.