Intapp experienced a minor incident on January 16, 2026 affecting DealCloud PS US1 and DealCloud PS US2, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2026, 02:03 PM UTC
We are currently experiencing a service degradation affecting our DealCloud solution in the US region. Our team is actively investigating the cause, and we will provide updates as more information becomes available. During this period users may experience intermittent error messages. We are currently investigating the cause of the error and will update with information as soon as it is available.
- identified Jan 16, 2026, 03:00 PM UTC
The issue has been identified as an issue with a backend database component. Impacted clients may experience errors or failures when attempting to make changes in the system (for example, saving updates or configuration changes). Our engineering and database teams are actively working to restore normal service.
- monitoring Jan 16, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jan 16, 2026, 04:19 PM UTC
This incident has been resolved.