Intapp experienced a minor incident on June 30, 2026 affecting DealCloud US1 and DealCloud US3 and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 04:36 PM UTC
We are currently experiencing a degradation of service. We are actively investigating this issue and will provide updates once they become available.
- identified Jun 30, 2026, 05:27 PM UTC
We have identified the issue and determined that a server restart is required to restore service. The restart will result in a brief period of downtime for the DealCloud platform. We will provide another update once the server restart has been completed and service has been restored.
- monitoring Jun 30, 2026, 05:48 PM UTC
The server restart has been completed successfully, and the DealCloud platform is back online. We are actively monitoring the environment to ensure all services remain stable and performing as expected.
- investigating Jun 30, 2026, 09:05 PM UTC
We are continuing to investigate the degradation of service impacting the DealCloud platform. Updates will be provided once they become available.
- investigating Jun 30, 2026, 11:14 PM UTC
We are continuing to investigate the degradation of service impacting the DealCloud platform.
- identified Jun 30, 2026, 11:48 PM UTC
We have identified the cause and are actively working on a resolution. The fix requires additional time to implement and validate to ensure a complete recovery. We appreciate your patience as we work through this, and we will provide our next update in the early hours of tomorrow, or sooner if there is significant progress to share.
- monitoring Jul 01, 2026, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2026, 12:54 PM UTC
We are observing gradual service recovery and continue to monitor the system closely. At this time, service appears to be stabilizing, though some intermittent issues may still occur. A fix has been implemented and the team is actively monitoring results to confirm sustained recovery. We will share another update as monitoring continues.
- resolved Jul 01, 2026, 08:50 PM UTC
This incident has been resolved.