Insurity incident

Issue Identified with Bridge Specialty Application

Minor Resolved View vendor source →

Insurity experienced a minor incident on September 8, 2019, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2019, 10:35 PM UTC
Resolved
Sep 08, 2019, 11:26 PM UTC
Duration
51m
Detected by Pingoru
Sep 08, 2019, 10:35 PM UTC

Update timeline

  1. investigating Sep 08, 2019, 10:35 PM UTC

    The following is an important message to Bridge Specialty Clients from Insurity Customer Support. An issue has been raised to Insurity Cloud Operations of an issue with the Bridge Specialty application. We are currently investigating the issue and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Account Representative or Customer Support if you have any questions.

  2. identified Sep 08, 2019, 10:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 08, 2019, 11:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2019, 11:26 PM UTC

    The following is an important message to Bridge Specialty Clients from Insurity Customer Support. An issue raised to Insurity Cloud Operations of a problem with the Bridge Specialty application has been resolved and all services are currently available. We are sorry for the inconvenience this may have caused you and thank you for your cooperation. Please do not hesitate to contact your Account Representative or Customer Support if you have any questions.