Insurity incident

Notification: Issue Identified with the Bridge Specialty Application

Major Resolved View vendor source →

Insurity experienced a major incident on January 27, 2023, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2023, 12:27 AM UTC
Resolved
Jan 27, 2023, 12:28 AM UTC
Duration
1m
Detected by Pingoru
Jan 27, 2023, 12:27 AM UTC

Update timeline

  1. identified Jan 27, 2023, 12:27 AM UTC

    The following is an important message to Bridge Specialty Customers from Insurity Customer Support. An issue has been raised to the Insurity Cloud Operations team of a problem with the Bridge Specialty application. We are currently investigating the issue and an email will be sent once it has been resolved. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

  2. identified Jan 27, 2023, 12:27 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 27, 2023, 12:28 AM UTC

    This incident has been resolved.

  4. postmortem Jan 27, 2023, 12:30 AM UTC

    Please find attached the Severity 1 Incident Report for Issue #472 “Insurity Marine Suite Unable to Process Transactions” identified on Monday, September 5, 2022. Please do not hesitate to contact Customer Support through our support portal if you have any questions. Sincerely, Customer Support