INSTANDA Outage History

INSTANDA had 4 outages in the last 2 years totaling 67h 11m of downtime — averaging 0.2 incidents per month.

There were 4 INSTANDA outages since January 15, 2026 totaling 67h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.instanda.com

Major August 7, 2026

Service disruption to the processing of online payments

Detected by Pingoru: Aug 07, 2026, 08:12 AM UTC
Resolved: Aug 07, 2026, 08:33 AM UTC
Duration: 20m

Timeline · 2 updates

investigating Aug 07, 2026, 08:12 AM UTC

We are currently investigating an interruption affecting the processing of online payments. As a result, client sites are experiencing difficulties completing payment transactions. Resolving this issue remains our highest priority and our technical specialists are working closely with our payment provider to identify the root cause and restore full service as quickly as possible. We will continue to share updates here as new information becomes available. In the meantime, if you have any specific questions or concerns, please contact the INSTANDA Platform Support Team, who will be happy to assist. We sincerely apologise for the disruption this incident may cause.
resolved Aug 07, 2026, 08:33 AM UTC

The online payments service has been fully restored and we’re monitoring to ensure continued stability. INSTANDA technical teams will be performing verification work in order to assess whether any remedial action is required for specific clients. However, should you have any pressing issues or concerns please don't hesitate to contact the Platform Support Team. Thank you for your patience and understanding throughout the duration of the incident.

Read the full incident report →

Major July 3, 2026

Instanda EMEA Issues Affecting Publish to Test

Detected by Pingoru: Jul 03, 2026, 08:23 AM UTC
Resolved: Jul 03, 2026, 09:55 AM UTC
Duration: 1h 31m

Timeline · 3 updates

investigating Jul 03, 2026, 08:23 AM UTC

Instanda is investigating an issue affecting Publish to Test.
investigating Jul 03, 2026, 09:44 AM UTC

design.instanda.com service has now been restored, and the issue affecting Publish to Test has been resolved. Instanda is continuing to investigate the root cause of the incident.
resolved Jul 03, 2026, 09:55 AM UTC

We've now resolved the incident, and all services are operating normally. Thank you for your patience while we worked to resolve the issue.

Read the full incident report →

Major April 24, 2026

Issue impacting Auto Renewals

Detected by Pingoru: Apr 24, 2026, 04:46 PM UTC
Resolved: Apr 27, 2026, 07:37 AM UTC
Duration: 2d 14h

Timeline · 2 updates

investigating Apr 24, 2026, 04:46 PM UTC

Our technical teams are currently investigating an issue that is affecting Auto Renewals functionality. Manual Renewal of policies isn't affected. We offer our apologies for any disruption this may cause you and your customers. Please be assured that this is being investigated as a high priority. Thank you for your patience and understanding whilst our teams investigate this issue.
resolved Apr 27, 2026, 07:37 AM UTC

We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major January 15, 2026

Service Disruption

Detected by Pingoru: Jan 15, 2026, 11:25 PM UTC
Resolved: Jan 16, 2026, 01:54 AM UTC
Duration: 2h 29m

Timeline · 1 update

resolved Jan 16, 2026, 01:54 AM UTC

Service has been restored and we’re monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience.

Read the full incident report →