Inpart experienced a notice incident on November 19, 2019, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 20, 2019, 05:04 PM UTC
Dear users, At 1:10 pm CET on 11/19/2019, we started experiencing a major authentication system outage. As a result, all our applications were therefore unreachable (500 or 403 error messages) for many of you. All of Inova’s products were affected in this outage. Service was restored at 2:49 pm CET, the downtime was approximately 2 hours. Normally, in case our primary authentication system crashes, a secondary authentication system take over to avoid any disruption of service. Unfortunately, this process malfunctioned during this outage. A full root cause analysis is yet to be done to understand how this occurred and how we prevent this from ever occurring again. Nevertheless, we can already assure you that there was no security impact due to this outage. We understand the impact this had on our users and want to apologize for any inconveniences that this incident caused you. Kind regards, The Inova Software team