Inpart experienced a major incident on April 1, 2020, lasting 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 01, 2020, 01:47 PM UTC
Dear users, Today, we experienced some hardware failures with our hosting provider. Those hardware failures produced a series of events causing downtimes for some of our applications. To be more precise, one of our production physical server which was operating a few virtual application servers failed. This physical server has been then recovered by our hosting provider. A system healthcheck has been performed by our Ops team on all the impacted virtual systems and all the applications were restarted. This outage has been resolved around 10am CEST and concerned less than 10% of our services in Production. The impact was limited to the accessibility of some hosted applications and had no impact on data. The impacted applications have been then double checked by both our Ops team and CSMs and everything is now up and running. We understand the impact this had on our users and want to apologize for any inconveniences that this incident caused you. The Inova Software team