Inpart experienced a major incident on August 5, 2020 affecting Production, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2020, 04:52 PM UTC
Dear users, We have identified an issue with our dashboards and have therefore taken the decision to stop all of them as a precautionary measure while we continue our investigations. We are deeply sorry for the disruption. Please know our engineering and operations teams are working hard to get everything up and running, and we will update you right here in with the latest information as soon as possible. Thank you for bearing with us through this situation. Kind regards, The Inova Software team
- identified Aug 06, 2020, 08:15 AM UTC
Our team has identified the root cause of the issue, and is actively working on deploying a fix to our testing environments for validation. Thanks for your patience while we work towards a full resolution.
- identified Aug 06, 2020, 12:31 PM UTC
We are still working on this issue. Updates will follow once we know more.
- identified Aug 06, 2020, 05:40 PM UTC
Our engineering and operations teams are still working on solving the root cause and restoring access to the dashboards. We will provide a further update once we have more information.
- identified Aug 07, 2020, 03:08 PM UTC
A hotfix is currently being deployed, the access to the dashboards is being gradually restored.
- resolved Aug 07, 2020, 04:15 PM UTC
The hotfix deployment is complete. The dashboards are now up and running. We understand the impact this had on our users and want to apologize for any inconveniences that this incident caused you. Kind regards, The Inova Software team