Inpart experienced a critical incident on October 9, 2020 affecting Production, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2020, 02:23 PM UTC
Dear users, We are currently experiencing a major authentication system outage. This is causing login issues for all Inova applications. We are actively working to resolve this incident as soon as possible. Kind regards, The Inova Software team
- investigating Oct 09, 2020, 03:36 PM UTC
We are aware of issues with logging in to Inova, and users who are already logged in receiving error messages rendering the application unusable. We are really sorry to be holding you up today! Please know our DevOps team is working hard to get everything up and running.
- resolved Oct 09, 2020, 05:05 PM UTC
Everything should be now back up and operational. If you are still having trouble signing in / using the application, please contact our support team by sending an email to [email protected]. Thanks for your patience while we worked to a complete resolution.