Inpart incident
Slowdown and error messages within Inova products due do our mail server
Inpart experienced a minor incident on October 28, 2021 affecting Production and Testing Site (UAT) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 28, 2021, 12:46 PM UTC
Dear users, Today, some of you may have noticed some slowdowns, timeouts and error messages within Inova products, for all features using emails. The products affected by this incident are the following: - Inova Partnering Platform (PRM) - Dashboards - Due Diligence - One-on-One Partnering™ We have identified that the issue was with the mail server that was extremely slow. This issue has been reported to our provider and mitigated around 12:30 pm. Note that all emails have been properly delivered. We are still closely monitoring all systems to ensure that there are no further issues. We will provide a further update once we have more information. Kind regards, The Inova team
- resolved Oct 29, 2021, 02:30 PM UTC
We have not detected any new incident for several hours. The systems are running normally and are stable. We apologize for the inconvenience caused and thank you for your patience.