Inpart experienced a notice incident on January 15, 2023 affecting Production and Authentication System and 1 more component, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 15, 2023, 07:04 PM UTC
Unfortunately, we encountered a major service outage today between 11:40 a.m. until 5:05 p.m. CET. The issue occurred during the renewal of our security gateway DNS entry, this made the gateway unreachable and prevented all users from connecting to our applications. When the DNS entry was manually renewed, all services became available again. Our internal monitoring systems did raise an alarm. However, it was declared a false-positive as services seemed to work as expected. This was an error and the mistake prevented us from recovering our systems in a timely manner. We sincerely apologize for any inconvenience or frustration that we caused you and your team. We take this issue extremely seriously. Please know that we're currently reviewing our DNS renewal and internal monitoring processes to ensure that these issues don't occur again.