INKY Outage History

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INKY had 13 outages in the last 2 years totaling 169h 18m of downtime — averaging 0.5 incidents per month.

There were 13 INKY outages since August 14, 2024 totaling 169h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.inkyphishfence.com

Major August 12, 2026

Inky Dashboard partial outage

Detected by Pingoru
Aug 12, 2026, 01:29 AM UTC
Resolved
Aug 12, 2026, 02:26 AM UTC
Duration
56m
Affected: Dashboard Services US
Timeline · 4 updates
  1. investigating Aug 12, 2026, 01:29 AM UTC

    I database issue is causing a partial outage on the US Inky dashboard. Email processing is unaffected but settings will not be able to be changed while we correct the issue.

  2. identified Aug 12, 2026, 01:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2026, 02:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2026, 02:26 AM UTC

    Normal operations have been restored to Inky dashboard services

Read the full incident report →

Major April 8, 2026

INKY - Google Workspace partners - Emails fail to send or receive

Detected by Pingoru
Apr 08, 2026, 04:03 PM UTC
Resolved
Apr 08, 2026, 11:02 PM UTC
Duration
6h 59m
Affected: Google Workspace
Timeline · 5 updates
  1. investigating Apr 08, 2026, 04:03 PM UTC

    We are aware of a problem where Google Workspace Inky partners' emails are not being sent or received, intermittently. The Kaseya R&D Team is currently investigating this issue.

  2. investigating Apr 08, 2026, 05:50 PM UTC

    We are continuing to investigate and will provide another update as soon as we have more information to provide.

  3. identified Apr 08, 2026, 06:42 PM UTC

    The issue has been identified by our dev team and is due to an issue with Google Workspace. You can view their status page here: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT Inky's service is dependent on Google Workspace's ability to send emails and will be dependent on Google Workspace restoring service. We will provide another update as we have more information or Google Workspace restores email functionality.

  4. resolved Apr 08, 2026, 11:02 PM UTC

    Google has reported that email functionality has been restored and this issue has been resolved. Internal monitoring is showing INKY traffic has returned to normal.

  5. postmortem Apr 24, 2026, 03:51 PM UTC

    On March 31s, our dev team observed that an email filter host was having a disproportionate amount of traffic sent to it, that was slowing down the response time. This in turn caused additional pressure on some of our backend resources that were slowing down the email processing time. This traffic did not cause the service to crash and auto scaling did not occur due to the CPU processing of the items not breaking a threshold.

Read the full incident report →

Minor March 31, 2026

Outbound mail delays in EU region

Detected by Pingoru
Mar 31, 2026, 11:17 AM UTC
Resolved
Mar 31, 2026, 01:07 PM UTC
Duration
1h 49m
Affected: Inky EU
Timeline · 5 updates
  1. investigating Mar 31, 2026, 11:17 AM UTC

    We have detected a delay in outbound message processing in the Inky EU regions.

  2. identified Mar 31, 2026, 11:25 AM UTC

    Inky Operations have identified what we believe is the issue and have taken corrective actions outbound mail delays should begin to return to normal levels.

  3. monitoring Mar 31, 2026, 11:50 AM UTC

    Inky Engineers have restored normal mail processing times in the EU region and are monitoring to ensure stability.

  4. resolved Mar 31, 2026, 01:07 PM UTC

    This incident has been resolved.

  5. postmortem Apr 29, 2026, 03:54 PM UTC

    On March 31s, our dev team observed that an email filter host was having a disproportionate amount of traffic sent to it, that was slowing down the response time. This in turn caused additional pressure on some of our backend resources that were slowing down the email processing time. This traffic did not cause the service to crash and auto scaling did not occur due to the CPU processing of the items not breaking a threshold.

Read the full incident report →

Minor January 22, 2026

Widespread Microsoft 365 Issue Potentially Impacting Email

Detected by Pingoru
Jan 22, 2026, 08:49 PM UTC
Resolved
Jan 23, 2026, 01:05 PM UTC
Duration
16h 15m
Affected: Office 365
Timeline · 2 updates
  1. investigating Jan 22, 2026, 08:49 PM UTC

    Microsoft has identified a portion of service infrastructure in North America that is not processing traffic as expected. They are working to restore the infrastructure to a healthy state to achieve recovery. The issue impacting multiple Microsoft 365 services, including Outlook, Microsoft Defender, Microsoft Exchange, and Microsoft Purview. Further information can be found in the admin center at status.cloud.microsoft or under MO1221364. Be aware that Microsoft's Status Page has been impacted by this as well.

  2. resolved Jan 23, 2026, 01:05 PM UTC

    Microsoft reports that they have resolved the issue

Read the full incident report →

Notice December 23, 2025

Outbound Mail Delays

Detected by Pingoru
Dec 23, 2025, 02:14 PM UTC
Resolved
Dec 23, 2025, 09:24 PM UTC
Duration
7h 9m
Affected: Inky Region 1 - Southeast USInky Region 2 - Eastern USInky Region 3 - Northwest US
Timeline · 3 updates
  1. monitoring Dec 23, 2025, 02:14 PM UTC

    Around 12:50 AM EST, INKY's outbound servers in one region experienced errors that made it impossible for them to accept outbound mail. During this time any attempts to hit this set of servers would result in a deferral where the sending server would be asked to try again. The retry would hit servers that were not experiencing issues, and the email would be processed normally but with a delay of a few minutes - dependent on how often the sending server was retrying. At ~7:40 AM EST, more servers hit these same errors reducing the number of servers able to accept the outbound mail to a much smaller number resulting in the possibility of outbound delays at this time going up until the issue was resolved across all servers at 8:20 AM EST. During this time, we also uncovered an issue with the alerting tied to this particular error with the outbound servers that was remedied as well. We are still actively monitoring this issue to ensure everything is running as expected.

  2. monitoring Dec 23, 2025, 02:38 PM UTC

    The initial fix we put in place did not remedy the issue and it is possible that some mail delays could still occur. Our engineers are working diligently to address the issue. We will continue to update as necessary.

  3. resolved Dec 23, 2025, 09:24 PM UTC

    Everything running smoothly as expected and has been have we monitored throughout the day. Fixes now in place to correct issues tied to alerting and to prevent similar failures from occurring again.

Read the full incident report →

Notice December 5, 2025

Mail processing delays in US.

Detected by Pingoru
Dec 05, 2025, 05:27 PM UTC
Resolved
Dec 08, 2025, 01:32 PM UTC
Duration
2d 20h
Affected: Inky Region 1 - Southeast USInky Region 2 - Eastern USInky Region 3 - Northwest US
Timeline · 3 updates
  1. investigating Dec 05, 2025, 05:27 PM UTC

    Inky services had a mail processing delay from 11:15 to 12:00 on 12/5. An internal update failed and resulted in a slow down in mail processing. The result being that messages sent from 11:15 to approximately 12:00 ET on 12/5 may have experienced delivery delays during that period of time.

  2. identified Dec 05, 2025, 05:30 PM UTC

    Processing has returned to normal speeds and deferred messages are being processed normally

  3. resolved Dec 08, 2025, 01:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Dashboard may be slow and show dated information

Detected by Pingoru
Oct 21, 2025, 01:36 PM UTC
Resolved
Oct 21, 2025, 02:57 PM UTC
Duration
1h 21m
Affected: Dashboard Services USDashboard Services EU
Timeline · 2 updates
  1. identified Oct 21, 2025, 01:36 PM UTC

    Due to the AWS outage yesterday, users may experience the INKY Dashboards running a bit slower and showing some dated information on the Summary page. AWS is working through the backlog of data and as that is completed, the Dashboard speed and accuracy should return.

  2. resolved Oct 21, 2025, 02:57 PM UTC

    The backlog seems to have caught up, and Dashboard operations are back to normal.

Read the full incident report →

Minor August 12, 2025

Seeing some delay with delivery tied to some O365 Email

Detected by Pingoru
Aug 12, 2025, 03:02 PM UTC
Resolved
Aug 14, 2025, 02:47 PM UTC
Duration
1d 23h
Affected: Office 365
Timeline · 4 updates
  1. investigating Aug 12, 2025, 03:02 PM UTC

    We are currently investigating the cause of deferrals we are seeing with some email from O365 causing a delay in the delivery of email.

  2. investigating Aug 12, 2025, 06:05 PM UTC

    Inky continues to investigate the issue with email delays

  3. monitoring Aug 13, 2025, 12:24 PM UTC

    Inky is continuing to monitor for any further signs of Microsoft connection difficulties. We are seeking a response from Microsoft on the cause of the issues that appear to have been isolated to either a single Microsoft region or server.

  4. resolved Aug 14, 2025, 02:47 PM UTC

    We have not seen a reoccurrence of this issue it appears that the external issue to Inky has been resolved.

Read the full incident report →

Minor July 23, 2025

Issues delivering emails to Microsoft Groups/DLs with Empty From Headers

Detected by Pingoru
Jul 23, 2025, 03:17 PM UTC
Resolved
Jul 23, 2025, 04:51 PM UTC
Duration
1h 33m
Affected: Office 365
Timeline · 2 updates
  1. identified Jul 23, 2025, 03:17 PM UTC

    We have identified an issue sending email to Microsoft Groups/Distribution Lists with Empty From Headers. Typically, this would only be older groups in a tenant with this configuration and a patch is being put together to handle these correctly.

  2. resolved Jul 23, 2025, 04:51 PM UTC

    Update has been made to correctly handle and deliver the emails to groups with an empty From header.

Read the full incident report →

Major June 9, 2025

Viewing an encrypted email via the magic link option is not currently working

Detected by Pingoru
Jun 09, 2025, 05:16 PM UTC
Resolved
Jun 09, 2025, 06:23 PM UTC
Duration
1h 6m
Affected: Encryption Service
Timeline · 2 updates
  1. investigating Jun 09, 2025, 05:16 PM UTC

    If a recipient attempts to view an encrypted message via the "Sign in with email" option, they will receive an error and will not be able to view the message at this time. We are investigating the issue and hope to have a fix in place soon.

  2. resolved Jun 09, 2025, 06:23 PM UTC

    The fix is in place and authorization through the Sign in with email option should be working as expected again.

Read the full incident report →

Minor June 3, 2025

Reports of delays in sending email for teams using o365

Detected by Pingoru
Jun 03, 2025, 01:39 AM UTC
Resolved
Jun 03, 2025, 11:44 AM UTC
Duration
10h 4m
Affected: Office 365Inky Region 1 - Southeast USInky Region 2 - Eastern USInky Region 3 - Northwest US
Timeline · 3 updates
  1. investigating Jun 03, 2025, 01:39 AM UTC

    We have received reports that some customers have seen a delay in mails getting from Microsoft to Inky. Some customers have received a deferral notification from Microsoft when attempting to hand mail to Inky for processing. At this time Inky systems are operating normally and we are investigating any possible connectivity issues between Inky and Microsoft.

  2. monitoring Jun 03, 2025, 01:57 AM UTC

    Inky engineers are monitoring to see if there is any further indication of deferrals being received from by customers from Microsoft. Inky engineers did not identify any issues with connectivity between Inky and Microsoft but have noted that traffic from Microsoft dropped between 23:30 UT and 00:15 UT. Normal traffic resumed from Microsoft after that time. Throughout that timeframe Inky was able to establish connections to and send traffic to Microsoft as normal. Inky engineers are continuing to monitor.

  3. resolved Jun 03, 2025, 11:44 AM UTC

    Inky Engineers monitored traffic from Microsoft overnight and no further disruptions or drops in traffic from Microsoft servers was detected.

Read the full incident report →

Notice March 25, 2025

Blocklist entries did not save for a short period

Detected by Pingoru
Mar 25, 2025, 12:10 PM UTC
Resolved
Mar 24, 2025, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 25, 2025, 12:10 PM UTC

    Between 15:00 ET and 18:00 ET on March 24, 2025 block list entries made by teams may not have properly saved. Inky has corrected the databasing issue that initiated the incident and no further impact is expected. We apologize for the inconvenience.

Read the full incident report →

Minor August 14, 2024

Graymail detection accuracy downgraded

Detected by Pingoru
Aug 14, 2024, 05:55 PM UTC
Resolved
Aug 15, 2024, 12:06 AM UTC
Duration
6h 10m
Affected: Analysis
Timeline · 3 updates
  1. identified Aug 14, 2024, 05:55 PM UTC

    We have recognized the accuracy of our Graymail detection has taken a downturn due to an issue with a recent update. Our engineers are working on a fix now to get it back to expected levels.

  2. monitoring Aug 14, 2024, 07:39 PM UTC

    Fixed the issue with the update and we are seeing expected levels of detection for the Graymail category once again. We will continue to monitor and ensure it stays within expected norms.

  3. resolved Aug 15, 2024, 12:06 AM UTC

    Graymail detection has been running as expected for four hours now since the fix was put in place. Closing the issue as resolved.

Read the full incident report →