INKY experienced a notice incident on December 5, 2025 affecting Inky Region 1 - Southeast US and Inky Region 2 - Eastern US and 1 more component, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Inky Region 1 - Southeast USInky Region 2 - Eastern USInky Region 3 - Northwest US
Update timeline
- investigating Dec 05, 2025, 05:27 PM UTC
Inky services had a mail processing delay from 11:15 to 12:00 on 12/5. An internal update failed and resulted in a slow down in mail processing. The result being that messages sent from 11:15 to approximately 12:00 ET on 12/5 may have experienced delivery delays during that period of time.
- identified Dec 05, 2025, 05:30 PM UTC
Processing has returned to normal speeds and deferred messages are being processed normally
- resolved Dec 08, 2025, 01:32 PM UTC
This incident has been resolved.