INKY Outage History
INKY is up right nowPingoru has recorded 50 incidents for INKY: 6 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 7 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Major August 12, 2026 Inky Dashboard partial outage 56m Dashboard Services US
Started Aug 12, 2026, 01:29 AM UTC· resolved Aug 12, 2026, 02:26 AM UTC
- investigating Aug 12, 2026, 01:29 AM UTC
I database issue is causing a partial outage on the US Inky dashboard. Email processing is unaffected but settings will not be able to be changed while we correct the issue.
- identified Aug 12, 2026, 01:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 12, 2026, 02:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 02:26 AM UTC
Normal operations have been restored to Inky dashboard services
Major April 8, 2026 INKY - Google Workspace partners - Emails fail to send or receive 6h 59m Google Workspace
Started Apr 08, 2026, 04:03 PM UTC· resolved Apr 08, 2026, 11:02 PM UTC
- investigating Apr 08, 2026, 04:03 PM UTC
We are aware of a problem where Google Workspace Inky partners' emails are not being sent or received, intermittently. The Kaseya R&D Team is currently investigating this issue.
- investigating Apr 08, 2026, 05:50 PM UTC
We are continuing to investigate and will provide another update as soon as we have more information to provide.
- identified Apr 08, 2026, 06:42 PM UTC
The issue has been identified by our dev team and is due to an issue with Google Workspace. You can view their status page here: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT Inky's service is dependent on Google Workspace's ability to send emails and will be dependent on Google Workspace restoring service. We will provide another update as we have more information or Google Workspace restores email functionality.
- resolved Apr 08, 2026, 11:02 PM UTC
Google has reported that email functionality has been restored and this issue has been resolved. Internal monitoring is showing INKY traffic has returned to normal.
- postmortem Apr 24, 2026, 03:51 PM UTC
On March 31s, our dev team observed that an email filter host was having a disproportionate amount of traffic sent to it, that was slowing down the response time. This in turn caused additional pressure on some of our backend resources that were slowing down the email processing time. This traffic did not cause the service to crash and auto scaling did not occur due to the CPU processing of the items not breaking a threshold.
Minor March 31, 2026 Outbound mail delays in EU region 1h 49m Inky EU
Started Mar 31, 2026, 11:17 AM UTC· resolved Mar 31, 2026, 01:07 PM UTC
- investigating Mar 31, 2026, 11:17 AM UTC
We have detected a delay in outbound message processing in the Inky EU regions.
- identified Mar 31, 2026, 11:25 AM UTC
Inky Operations have identified what we believe is the issue and have taken corrective actions outbound mail delays should begin to return to normal levels.
- monitoring Mar 31, 2026, 11:50 AM UTC
Inky Engineers have restored normal mail processing times in the EU region and are monitoring to ensure stability.
- resolved Mar 31, 2026, 01:07 PM UTC
This incident has been resolved.
- postmortem Apr 29, 2026, 03:54 PM UTC
On March 31s, our dev team observed that an email filter host was having a disproportionate amount of traffic sent to it, that was slowing down the response time. This in turn caused additional pressure on some of our backend resources that were slowing down the email processing time. This traffic did not cause the service to crash and auto scaling did not occur due to the CPU processing of the items not breaking a threshold.
Minor January 22, 2026 Widespread Microsoft 365 Issue Potentially Impacting Email 16h 15m Office 365
Started Jan 22, 2026, 08:49 PM UTC· resolved Jan 23, 2026, 01:05 PM UTC
- investigating Jan 22, 2026, 08:49 PM UTC
Microsoft has identified a portion of service infrastructure in North America that is not processing traffic as expected. They are working to restore the infrastructure to a healthy state to achieve recovery. The issue impacting multiple Microsoft 365 services, including Outlook, Microsoft Defender, Microsoft Exchange, and Microsoft Purview. Further information can be found in the admin center at status.cloud.microsoft or under MO1221364. Be aware that Microsoft's Status Page has been impacted by this as well.
- resolved Jan 23, 2026, 01:05 PM UTC
Microsoft reports that they have resolved the issue
Notice December 23, 2025 Outbound Mail Delays 7h 9m Inky Region 1 - Southeast US, Inky Region 2 - Eastern US, Inky Region 3 - Northwest US
Started Dec 23, 2025, 02:14 PM UTC· resolved Dec 23, 2025, 09:24 PM UTC
- monitoring Dec 23, 2025, 02:14 PM UTC
Around 12:50 AM EST, INKY's outbound servers in one region experienced errors that made it impossible for them to accept outbound mail. During this time any attempts to hit this set of servers would result in a deferral where the sending server would be asked to try again. The retry would hit servers that were not experiencing issues, and the email would be processed normally but with a delay of a few minutes - dependent on how often the sending server was retrying. At ~7:40 AM EST, more servers hit these same errors reducing the number of servers able to accept the outbound mail to a much smaller number resulting in the possibility of outbound delays at this time going up until the issue was resolved across all servers at 8:20 AM EST. During this time, we also uncovered an issue with the alerting tied to this particular error with the outbound servers that was remedied as well. We are still actively monitoring this issue to ensure everything is running as expected.
- monitoring Dec 23, 2025, 02:38 PM UTC
The initial fix we put in place did not remedy the issue and it is possible that some mail delays could still occur. Our engineers are working diligently to address the issue. We will continue to update as necessary.
- resolved Dec 23, 2025, 09:24 PM UTC
Everything running smoothly as expected and has been have we monitored throughout the day. Fixes now in place to correct issues tied to alerting and to prevent similar failures from occurring again.
Notice December 5, 2025 Mail processing delays in US. 2d 20h Inky Region 1 - Southeast US, Inky Region 2 - Eastern US, Inky Region 3 - Northwest US
Started Dec 05, 2025, 05:27 PM UTC· resolved Dec 08, 2025, 01:32 PM UTC
- investigating Dec 05, 2025, 05:27 PM UTC
Inky services had a mail processing delay from 11:15 to 12:00 on 12/5. An internal update failed and resulted in a slow down in mail processing. The result being that messages sent from 11:15 to approximately 12:00 ET on 12/5 may have experienced delivery delays during that period of time.
- identified Dec 05, 2025, 05:30 PM UTC
Processing has returned to normal speeds and deferred messages are being processed normally
- resolved Dec 08, 2025, 01:32 PM UTC
This incident has been resolved.
Minor October 21, 2025 Dashboard may be slow and show dated information 1h 21m Dashboard Services US, Dashboard Services EU
Started Oct 21, 2025, 01:36 PM UTC· resolved Oct 21, 2025, 02:57 PM UTC
- identified Oct 21, 2025, 01:36 PM UTC
Due to the AWS outage yesterday, users may experience the INKY Dashboards running a bit slower and showing some dated information on the Summary page. AWS is working through the backlog of data and as that is completed, the Dashboard speed and accuracy should return.
- resolved Oct 21, 2025, 02:57 PM UTC
The backlog seems to have caught up, and Dashboard operations are back to normal.
Minor August 12, 2025 Seeing some delay with delivery tied to some O365 Email 1d 23h Office 365
Started Aug 12, 2025, 03:02 PM UTC· resolved Aug 14, 2025, 02:47 PM UTC
- investigating Aug 12, 2025, 03:02 PM UTC
We are currently investigating the cause of deferrals we are seeing with some email from O365 causing a delay in the delivery of email.
- investigating Aug 12, 2025, 06:05 PM UTC
Inky continues to investigate the issue with email delays
- monitoring Aug 13, 2025, 12:24 PM UTC
Inky is continuing to monitor for any further signs of Microsoft connection difficulties. We are seeking a response from Microsoft on the cause of the issues that appear to have been isolated to either a single Microsoft region or server.
- resolved Aug 14, 2025, 02:47 PM UTC
We have not seen a reoccurrence of this issue it appears that the external issue to Inky has been resolved.
Minor July 23, 2025 Issues delivering emails to Microsoft Groups/DLs with Empty From Headers 1h 33m Office 365
Started Jul 23, 2025, 03:17 PM UTC· resolved Jul 23, 2025, 04:51 PM UTC
- identified Jul 23, 2025, 03:17 PM UTC
We have identified an issue sending email to Microsoft Groups/Distribution Lists with Empty From Headers. Typically, this would only be older groups in a tenant with this configuration and a patch is being put together to handle these correctly.
- resolved Jul 23, 2025, 04:51 PM UTC
Update has been made to correctly handle and deliver the emails to groups with an empty From header.
Major June 9, 2025 Viewing an encrypted email via the magic link option is not currently working 1h 6m Encryption Service
Started Jun 09, 2025, 05:16 PM UTC· resolved Jun 09, 2025, 06:23 PM UTC
- investigating Jun 09, 2025, 05:16 PM UTC
If a recipient attempts to view an encrypted message via the "Sign in with email" option, they will receive an error and will not be able to view the message at this time. We are investigating the issue and hope to have a fix in place soon.
- resolved Jun 09, 2025, 06:23 PM UTC
The fix is in place and authorization through the Sign in with email option should be working as expected again.
Minor June 3, 2025 Reports of delays in sending email for teams using o365 10h 4m Office 365, Inky Region 1 - Southeast US, Inky Region 2 - Eastern US, Inky Region 3 - Northwest US
Started Jun 03, 2025, 01:39 AM UTC· resolved Jun 03, 2025, 11:44 AM UTC
- investigating Jun 03, 2025, 01:39 AM UTC
We have received reports that some customers have seen a delay in mails getting from Microsoft to Inky. Some customers have received a deferral notification from Microsoft when attempting to hand mail to Inky for processing. At this time Inky systems are operating normally and we are investigating any possible connectivity issues between Inky and Microsoft.
- monitoring Jun 03, 2025, 01:57 AM UTC
Inky engineers are monitoring to see if there is any further indication of deferrals being received from by customers from Microsoft. Inky engineers did not identify any issues with connectivity between Inky and Microsoft but have noted that traffic from Microsoft dropped between 23:30 UT and 00:15 UT. Normal traffic resumed from Microsoft after that time. Throughout that timeframe Inky was able to establish connections to and send traffic to Microsoft as normal. Inky engineers are continuing to monitor.
- resolved Jun 03, 2025, 11:44 AM UTC
Inky Engineers monitored traffic from Microsoft overnight and no further disruptions or drops in traffic from Microsoft servers was detected.
Notice March 24, 2025 Blocklist entries did not save for a short period –
Started Mar 24, 2025, 07:00 PM UTC· resolved Mar 24, 2025, 07:00 PM UTC
- resolved Mar 25, 2025, 12:10 PM UTC
Between 15:00 ET and 18:00 ET on March 24, 2025 block list entries made by teams may not have properly saved. Inky has corrected the databasing issue that initiated the incident and no further impact is expected. We apologize for the inconvenience.