InkSoft incident

Degraded Stores Performance

Minor Resolved View vendor source →

InkSoft experienced a minor incident on January 8, 2024 affecting Order Manager and Proposals and 1 more component, lasting 9h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 08:20 PM UTC
Resolved
Jan 09, 2024, 05:42 AM UTC
Duration
9h 21m
Detected by Pingoru
Jan 08, 2024, 08:20 PM UTC

Affected components

Order ManagerProposalsCRMProductionPurchasingStoresOnline DesignerAPIRendering ServicePayments Processor

Update timeline

  1. investigating Jan 08, 2024, 08:20 PM UTC

    We are currently investigating an issue that may cause degraded performance for some stores.

  2. monitoring Jan 09, 2024, 01:47 AM UTC

    The cause of the issue has been identified and we are monitoring the fix

  3. resolved Jan 09, 2024, 05:42 AM UTC

    This incident has been resolved.