InkSoft incident

Degraded Performance

Major Resolved View vendor source →

InkSoft experienced a major incident on February 8, 2024 affecting Stores, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 02:04 AM UTC
Resolved
Feb 08, 2024, 02:56 AM UTC
Duration
51m
Detected by Pingoru
Feb 08, 2024, 02:04 AM UTC

Affected components

Stores

Update timeline

  1. investigating Feb 08, 2024, 02:04 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 08, 2024, 02:07 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 08, 2024, 02:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Feb 08, 2024, 02:23 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 08, 2024, 02:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 08, 2024, 02:56 AM UTC

    This incident has been resolved.