InkSoft incident

Customers not able to make payments on Proposals

Minor Resolved View vendor source →

InkSoft experienced a minor incident on February 29, 2024 affecting Proposals, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 09:22 PM UTC
Resolved
Feb 29, 2024, 10:58 PM UTC
Duration
1h 36m
Detected by Pingoru
Feb 29, 2024, 09:22 PM UTC

Affected components

Proposals

Update timeline

  1. investigating Feb 29, 2024, 09:22 PM UTC

    We are investigating some customer reports, who are not able to make payment on Proposals.

  2. identified Feb 29, 2024, 10:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 29, 2024, 10:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 29, 2024, 10:58 PM UTC

    This incident has been resolved.