InkSoft incident

Old Completed Orders started showing up under Ready to Pick up/Ship

Minor Resolved View vendor source →

InkSoft experienced a minor incident on June 18, 2024 affecting Order Manager, lasting 18h 56m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2024, 11:59 PM UTC
Resolved
Jun 19, 2024, 06:55 PM UTC
Duration
18h 56m
Detected by Pingoru
Jun 18, 2024, 11:59 PM UTC

Affected components

Order Manager

Update timeline

  1. investigating Jun 18, 2024, 11:59 PM UTC

    We are investigating an issue where old completed orders started showing up under Ready to Pickup/Ship. We are looking into it and will post an update soon.

  2. monitoring Jun 19, 2024, 01:16 AM UTC

    The issue has been identified and a fix has been applied in production. We are still working on some follow-up tasks to clean up any impacted data.

  3. resolved Jun 19, 2024, 06:55 PM UTC

    This incident has been resolved. If you still have questions, feel free to reach out to [email protected]