InkSoft experienced a notice incident on August 16, 2024 affecting Stores, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Stores
Update timeline
- investigating Aug 16, 2024, 03:20 PM UTC
Please disregard any Password Reset Emails you may have received last night. We are looking into why they were sent out.
- identified Aug 16, 2024, 04:28 PM UTC
During the investigation, we confirmed that these emails were sent via Payrix. Payrix has identified that there were password reset attempts by malicious users and Payrix is working to block the source. Payrix has confirmed this was a bot request and no data has been compromised. In the meantime, if users receive an unexpected request to reset their password, please disregard.
- resolved Aug 16, 2024, 09:38 PM UTC
This incident has been resolved.