InkSoft incident

Invalid Captcha Error during account creation

Minor Resolved View vendor source →

InkSoft experienced a minor incident on September 10, 2024 affecting Stores, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 07:39 PM UTC
Resolved
Sep 10, 2024, 08:16 PM UTC
Duration
37m
Detected by Pingoru
Sep 10, 2024, 07:39 PM UTC

Affected components

Stores

Update timeline

  1. investigating Sep 10, 2024, 07:39 PM UTC

    Some users are receiving an "Invalid Captcha" response when registering an account. We are investigating the cause here.

  2. monitoring Sep 10, 2024, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2024, 08:16 PM UTC

    This incident has been resolved.