InkSoft incident

Degraded Performance

Minor Resolved View vendor source →

InkSoft experienced a minor incident on September 24, 2024 affecting Order Manager and Proposals and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2024, 03:53 PM UTC
Resolved
Sep 24, 2024, 06:32 PM UTC
Duration
2h 39m
Detected by Pingoru
Sep 24, 2024, 03:53 PM UTC

Affected components

Order ManagerProposalsCRMProductionPurchasingStoresOnline DesignerAPIRendering ServicePayments Processor

Update timeline

  1. investigating Sep 24, 2024, 03:53 PM UTC

    Our team is troubleshooting a system performance issue that affects all site components.

  2. resolved Sep 24, 2024, 06:32 PM UTC

    This incident has been resolved.