InkSoft incident

Degraded Performance

Minor Resolved View vendor source →

InkSoft experienced a minor incident on October 9, 2024 affecting Order Manager and Proposals and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 02:09 PM UTC
Resolved
Oct 09, 2024, 04:55 PM UTC
Duration
2h 45m
Detected by Pingoru
Oct 09, 2024, 02:09 PM UTC

Affected components

Order ManagerProposalsCRMProductionPurchasingStoresOnline DesignerAPIRendering ServicePayments Processor

Update timeline

  1. investigating Oct 09, 2024, 02:09 PM UTC

    We are currently investigating an issue that may result in degraded performance for all components

  2. monitoring Oct 09, 2024, 03:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2024, 04:55 PM UTC

    This incident has been resolved.