InkSoft incident

Fundraiser Stores getting marked as closed

Minor Resolved View vendor source →

InkSoft experienced a minor incident on October 17, 2024 affecting Stores, lasting 12h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 03:21 PM UTC
Resolved
Oct 18, 2024, 03:25 AM UTC
Duration
12h 3m
Detected by Pingoru
Oct 17, 2024, 03:21 PM UTC

Affected components

Stores

Update timeline

  1. investigating Oct 17, 2024, 03:21 PM UTC

    We are investigating the issue, where some fundraiser stores are marked as closed.

  2. investigating Oct 17, 2024, 06:31 PM UTC

    We found the issue and are working on the fix.

  3. investigating Oct 17, 2024, 09:34 PM UTC

    We are testing the fix before we push it to production.

  4. monitoring Oct 17, 2024, 11:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 18, 2024, 03:25 AM UTC

    This incident has been resolved.