InkSoft incident

Degraded System Performance

Minor Resolved View vendor source →

InkSoft experienced a minor incident on October 24, 2024 affecting Order Manager and Proposals and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 07:07 PM UTC
Resolved
Oct 24, 2024, 10:39 PM UTC
Duration
3h 32m
Detected by Pingoru
Oct 24, 2024, 07:07 PM UTC

Affected components

Order ManagerProposalsCRMProductionPurchasingStoresOnline DesignerAPIRendering ServicePayments Processor

Update timeline

  1. investigating Oct 24, 2024, 07:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 24, 2024, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 24, 2024, 10:39 PM UTC

    This incident has been resolved.