InkSoft incident

Some admins are not able to get to their order manager

Major Resolved View vendor source →

InkSoft experienced a major incident on January 28, 2025 affecting Order Manager, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 03:56 PM UTC
Resolved
Jan 28, 2025, 07:20 PM UTC
Duration
3h 24m
Detected by Pingoru
Jan 28, 2025, 03:56 PM UTC

Affected components

Order Manager

Update timeline

  1. investigating Jan 28, 2025, 03:56 PM UTC

    We are currently investigating this issue.

  2. identified Jan 28, 2025, 04:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2025, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2025, 07:20 PM UTC

    This incident has been resolved.