Ingrid experienced a critical incident on June 16, 2026 affecting Checkout and Transport Administration, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 11:21 AM UTC
We have recently identified an error in the system that affects transport administration where booking is currently not possible. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- investigating Jun 16, 2026, 11:23 AM UTC
We are continuing to investigate this issue.
- identified Jun 16, 2026, 11:33 AM UTC
Prio: Critical Scope: TA and Checkout Update: We have noticed an issue with connectivity to one of our services, a fix has been proposed
- resolved Jun 16, 2026, 11:38 AM UTC
The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.
- postmortem Jun 25, 2026, 12:17 PM UTC
On Tuesday, 16 June 2026, Ingrid experienced a disruption to its booking service. The issue was caused by a configuration error that made the booking service unavailable for affected merchants. The disruption lasted approximately 36 minutes. The issue was identified and resolved during the same afternoon. Service was restored by reverting the configuration change, and merchant reports confirmed full recovery by ~13:30 CEST. Affected bookings could be retried and completed after service was restored. **Timeline \(CEST\)** * ~12:53 — Booking failures begin * ~13:05 — Issue detected; investigation initiated * ~13:15 — Incident published on status page * ~13:28 — Fix applied * ~13:30 — Recovery confirmed