Ingrid experienced a major incident on October 9, 2025 affecting Returns, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Returns
Update timeline
- investigating Oct 09, 2025, 08:24 AM UTC
We are currently experiencing issues with the customer facing returns portal, which is intermittently timing out and thus causing random service disruptions. We are investigating the issue.
- monitoring Oct 09, 2025, 08:58 AM UTC
The error appears to have been resolved. We are currently monitoring the service and we will update here as we confirm the resolution of this incident.
- resolved Oct 09, 2025, 09:56 AM UTC
The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.