Ingrid experienced a critical incident on November 14, 2025 affecting Returns, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2025, 02:05 PM UTC
We have recently identified an error in the Returns Portal system that affects the entire platform. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- monitoring Nov 14, 2025, 02:15 PM UTC
The error appears to have been resolved. We are currently monitoring the system and we will update here as we confirm the resolution of this incident.
- resolved Nov 14, 2025, 02:46 PM UTC
The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.
- postmortem Nov 14, 2025, 03:18 PM UTC
Todays outage was caused by a configuration change to our infrastructure related to the Returns backend, in preparation of black week that should have been an instant change. This however cause unintended changes wich resulted in the downtime. we're investigating why the change was not instant. The actual downtime was between 14:58 and 15:15.