Intermittent issues with domain names for turnr.se

Update timeline

1. identified Feb 10, 2026, 12:49 PM UTC

   We are currently experiencing intermittent issues with connectivity to the old/legacy turnr.se domain names. Investigations are running. For information, these legacy domain names should not be used and should be replaced as soon as possible. Please update your integrations for future proofing with these endpoints instead of turnr.se api.turnr.se -> api.ingrid.com/returns backoffice.turnr.se -> returns-portal.ingrid.com returns.turnr.se -> returns.ingrid.com

2. identified Feb 10, 2026, 02:01 PM UTC

   We have identified some integrations on our end that uses the old domain name, this affects non critical features like order updates that are pushed to us. We will re-fetch the information we might have missed as well so there should be no impact for our customers other than some delays in updated information.

3. resolved Feb 10, 2026, 02:40 PM UTC

   The Domain name issue is now resolved and solution is being propagated within the DNS network. Any issues should be resolved once that update propagates