Immersive Studio Outage History

Immersive Studio is up right now

Immersive Studio had 7 outages in the last 2 years totaling 5721h 52m of downtime, averaging 0.3 incidents per month.

There were 7 Immersive Studio outages since November 6, 2024 totaling 5721h 52m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: immersivestudio.statuspage.io

Notice March 6, 2026

White screen

Detected by Pingoru
Mar 06, 2026, 02:03 PM UTC
Resolved
Mar 07, 2026, 02:41 PM UTC
Duration
1d
Affected: Discovery template
Timeline · 3 updates
  1. investigating Mar 06, 2026, 02:03 PM UTC

    We are currently investigating an issue with editing experiences. Some users are seeing a white screen when attempting to edit cloned experiences.

  2. investigating Mar 06, 2026, 06:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 07, 2026, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026

Issue starting desktop software

Detected by Pingoru
Jan 28, 2026, 02:25 AM UTC
Resolved
Jan 30, 2026, 03:50 AM UTC
Duration
2d 1h
Affected: Immersive Studio Service
Timeline · 2 updates
  1. investigating Jan 28, 2026, 02:25 AM UTC

    Due to an issue with our code-signing certificate, some users may experience issues launching the desktop software, specifically MultiPlay.

  2. resolved Jan 30, 2026, 03:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

server issues

Detected by Pingoru
Oct 22, 2025, 08:23 AM UTC
Resolved
Oct 22, 2025, 08:55 AM UTC
Duration
31m
Affected: Immersive Studio ServiceDiscovery template
Timeline · 2 updates
  1. identified Oct 22, 2025, 08:23 AM UTC

    Users are not being displayed under the organisation list. User's are experiencing the 'lock to save' error inside the editor and are therefore encouraged to regular save work until we can resolve the issue.

  2. resolved Oct 22, 2025, 08:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

Server performance issues

Detected by Pingoru
Sep 30, 2025, 09:54 AM UTC
Resolved
Sep 30, 2025, 10:05 PM UTC
Duration
12h 11m
Affected: Immersive Studio Service
Timeline · 4 updates
  1. investigating Sep 30, 2025, 09:54 AM UTC

    The response from the server is slow and sometimes timing out. We are looking into it.

  2. investigating Sep 30, 2025, 03:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 30, 2025, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2025, 10:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 29, 2025

server down

Detected by Pingoru
Jun 29, 2025, 06:45 AM UTC
Resolved
Jun 29, 2025, 09:15 AM UTC
Duration
2h 29m
Affected: Immersive Studio Service
Timeline · 2 updates
  1. investigating Jun 29, 2025, 06:45 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 29, 2025, 09:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 28, 2025

Server down

Detected by Pingoru
Mar 28, 2025, 09:19 AM UTC
Resolved
Mar 28, 2025, 09:45 AM UTC
Duration
25m
Affected: Immersive Studio ServiceDiscovery template
Timeline · 2 updates
  1. investigating Mar 28, 2025, 09:19 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 28, 2025, 09:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2024

YouTube playback

Detected by Pingoru
Nov 06, 2024, 02:32 PM UTC
Resolved
Jun 29, 2025, 06:44 AM UTC
Duration
234d 16h
Affected: Discovery template
Timeline · 2 updates
  1. investigating Nov 06, 2024, 02:32 PM UTC

    Playback of YouTube video URLs is currently not fully working, apparently due to YouTube introducing additional restrictions on accessing videos outside of YouTube.com.

  2. resolved Jun 29, 2025, 06:44 AM UTC

    This incident has been resolved.

Read the full incident report →